Privacy Policy

1. Introduction

Welcome to The Urban Sapphire. We are deeply committed to safeguarding your privacy, and this Privacy Policy outlines our dedication to protecting your personal information. By engaging with our website, products, or services, you acknowledge and agree to the practices described herein. With this Privacy Policy, Users give The Urban Sapphire the consent to use their personal data to make shopping easier. Users are informed to read the privacy policy thoroughly and keep checking the Terms & Conditions & Privacy Policy periodically as we can change them as per new law or modifications, and users won’t be informed personally therefore, they must check regularly.  

1. Information We Collect

To provide our products and services effectively, we collect various types of information, including:

1. Personal Information: This includes your name, email address, postal address, phone number, date of birth, gender, payment method information, and any other data that can identify you.
2. Payment Information: When you make a purchase from The Urban Sapphire, we collect payment information, such as credit/debit card details, billing address, and other financial data. The Urban Sapphire holds the rights to save customer’s financial data to make future order payments smoothly. 
3. Usage Information: We gather data about your interactions with our website, including the pages you visit, products you view, your IP address, browser type, and device information.
4. Cookies and Tracking Technologies: We utilize cookies and similar tracking technologies to enhance your browsing experience and gather information about your use of our services.
5. More information: The Urban Sapphire holds rights as mentioned above to use your information such as geolocation, device identification, purchase history, IP address, page interaction, scrolling, search history, clicks on other pages, etc in order to show you relevant Ads for better shopping experience. You may see Ads through Facebook, Instagram, Google, etc. 

III. How We Use Your Information   We may use the collected information for the following purposes:

1. Provide and Improve Services: To deliver the products and services smoothly and make your shopping experience remarkable, we have all rights to use your personal data.
2. Communication: To keep you informed about your orders, promotions, updates, and other pertinent information.
3. Marketing: To personalize marketing communications and send you information about our products and services that may interest you through Ads via Google, Facebook, Instagram, and more.
4. Analytics: To analyze the user usage of our website and services, monitor their performance, and enhance functionality.
5. Legal Compliance: To meet legal obligations and protect our rights and interests.
6. Third party sources: We may gather information about you from third-party sources, including social media platforms, commercially available data providers, and business collaborators. If you log in to our Platform using a social media service or link a service within our Platform to a social media platform, the data we gather could encompass, but is not limited to, your username, profile picture, email address, friends list, and any other data associated with that social media service, which the social media platform may share with us. This also includes any information or content you have made publicly available on that social media service. When you access the Platform or communicate with us via social media services, you grant us permission to collect, store, analyze, and utilize such information as outlined in this Policy.

The Urban Sapphire may utilize your personal information for purposes including broadcasting, email marketing, sending you special offers, and more.  

1. Disclosure of Your Information

We may share your information with third parties under specific circumstances:

1. Service Providers: We may share your information with trusted third-party service providers who assist us in various aspects of our business operations.
2. Legal Obligations: We may disclose your information to comply with legal requirements, such as responding to subpoenas, court orders, or other legal processes.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

1. Product Returns

Here are some of the reasons why the product can be undelivered –   

1. Pincode not serviceable
2. Customer not contactable
3. Incomplete/inaccurate address
4. Customer refused delivery
5. Poor weather conditions
6. Delivery date requested by the customer 
7. Door/premises/office closed

 Please refer to our Returns and Refunds Policy for detailed instructions on how to initiate a return.  

1. Security

We employ reasonable administrative, technical, and physical measures to secure your information and protect it from unauthorized access, disclosure, alteration, or destruction. We cannot provide an absolute guarantee of data security or the protection of user-related information, as unforeseen technical glitches or other circumstances may arise.   VII. Your Choices   You have the right to access, update, or delete your personal information. Additionally, you can opt out of receiving marketing communications from us at any time.   VIII. Contact Us   For any questions or concerns about this Privacy Policy or our data practices, please contact us at [info@theurbansapphire.com].  

1. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for legal reasons. We have all rights to make changes in our policies without any prior notice to the customers. Hence, customers are requested to check the policies regularly.   

1. A Powerful Commitment

At The Urban Sapphire, your privacy is a cornerstone of our relationship. We pledge to uphold the highest standards of data protection and security. By being a part of our community, you entrust us with your personal information, and we accept that responsibility with unwavering dedication. 

XI. USER ID’S AND PASSWORDS:

Each User is responsible for maintaining the confidentiality of his or her User ID and password, and is responsible for all activities that occur under his or her User account.  Each User agrees to immediately notify {info@theurbansapphire.com} with the relevant & accurate email subject – of any unauthorized use of his or her User ID, password or account, or any other breach of security known to the User. Theurbansapphire.com will not be liable for any loss whatsoever arising from a User’s failure to comply with the security requirements and each User agrees to hold  Theurbansapphire.com harmless from any and all losses that arise from any failure to comply.

XII. NOTIFICATION OF SUSPECTED BREACH:

If any User suspects that any person has had unauthorized access to a User’s account, or access to a User’s information, including Personally Identifiable Information, such User should promptly send notification to (info@theurbansapphire.com) so Theurbansapphire.com can take any appropriate action to protect the User and his or her information, including Personally Identifiable Information.